Privacy Policy

Information we collect

If you use the contact form on this website, we collect:

• Your name
• Your email address
• Your telephone number

This information is provided by you directly when you submit the form.

We may also receive limited technical information when you use the website, such as your IP address, where this is necessary for website security and the operation of our CAPTCHA system.

How we use your information

Information submitted through the contact form is used solely to:

• Respond to your enquiry
• Contact you about the therapy services you have expressed an interest in
• Arrange an initial conversation or appointment where appropriate

We do not use contact-form information for unrelated marketing unless you have separately agreed to this.

Lawful basis

We process contact information where it is necessary for our legitimate interests in responding to enquiries about our services and communicating with potential clients.

Where processing is necessary in order to take steps at your request before entering into an agreement for therapy services, we may also process your information on that basis.

Sensitive information

The website contact form is intended only for basic contact information. Please do not submit detailed medical, health or other sensitive personal information through the website.

Any sensitive or health-related information subsequently provided as part of therapy or an assessment will be handled separately and subject to the appropriate data-protection requirements.

Contact form and email

When you submit the contact form, the information you provide is sent directly to Abi's Therapy Room by email.

The information may therefore be processed and stored using Netlify Forms, the service that powers this website's contact form and delivers submissions by email notification.

We do not sell your personal information.

CAPTCHA

This website uses Google reCAPTCHA, provided via Netlify Forms, to protect the contact form from spam and automated submissions.

The CAPTCHA provider may process technical information such as your IP address, browser or device information in order to determine whether a submission is being made by a person rather than an automated system.

Please see Google's Privacy Policy for further information about how it processes personal information.

How long we keep your information

We keep contact-form information only for as long as necessary to respond to your enquiry and, where relevant, to arrange or provide therapy services. If your enquiry does not lead to an ongoing client relationship, this information is reviewed periodically and deleted once it is no longer needed.

Your rights

Under UK data protection law, you have the right to ask for access to, correction of, or deletion of your personal information, and to object to or restrict how it is used. To exercise any of these rights, please get in touch using the details below.

If you have concerns about how your information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).

Contact us

If you have any questions about this privacy policy or how your information is used, please contact Abi's Therapy Room at hello [at] abistherapyroom [dot] com.

Changes to this policy

This privacy policy may be updated from time to time. Any changes will be posted on this page with a revised "last updated" date.